Refund policy
At Shinmi, we want you to be satisfied with your purchase. If you experience any issues with your order, please review our returns and refund policy below.
This policy is provided as a general guideline and should be reviewed alongside your obligations under Australian Consumer Law. It is adapted from the structure and approach used by Shinmi
Refund Policy
Change of Mind Returns
We may accept change of mind returns on selected items subject to the following conditions:
- Return request is submitted within 14 days of delivery
- Item is unused, unopened, and in original packaging
- Item is in resalable condition
- Proof of purchase is provided
Please note:
- Shipping costs are non-refundable
- Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect
- Certain items may not be eligible for return due to hygiene, clearance, customisation, or supplier restrictions
Shinmi reserves the right to refuse returns that do not meet the above conditions.
Faulty, Damaged or Incorrect Items
If you receive an item that is:
- Faulty
- Damaged during transit
- Incorrectly supplied
Please contact us within 7 days of receiving your order at:
[Insert Contact Email]
Please include:
- Your order number
- Description of the issue
- Clear photographs of the product and packaging
Where applicable, we will arrange:
- A replacement item
- Repair
- Store credit
- Refund
in accordance with Australian Consumer Law.
Non-Returnable Items
The following items may not be eligible for return:
- Clearance or final sale items
- Custom-made or special-order products
- Opened consumable or food-related items
- Products damaged through misuse, neglect, or improper handling
Return Process
To request a return:
- Contact our team with your order details
- Wait for return approval and instructions
- Securely package the item
- Ship the item to the nominated return address
Returns sent without prior approval may not be accepted.
Refund Processing
Once the returned item has been received and inspected, approved refunds will generally be processed within 5–10 business days.
Refunds will be issued back to the original payment method used during checkout unless otherwise agreed.
Depending on your financial institution, processing times may vary.
Exchanges
Exchanges may be offered subject to product availability.
If the requested replacement item is unavailable, a refund or store credit may be offered instead.
Australian Consumer Law
Nothing in this policy excludes, limits, or replaces your rights under the Australian Consumer Law.
Customers are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
Contact Us
If you have any questions regarding returns or refunds, please contact us:
Shin Mi (Australia) Pty. Limited
Phone: (02) 9737 0466
Email: info@shinmifood.com
Address: Building F1/7 Mainline Rd, Strathfield South, NSW 2136
ABN: 78 001 582 887
