Shipping policy

At  Shinmi, we aim to ensure your order is processed and delivered as quickly and safely as possible.

Order Processing

Orders are generally processed within 1–3 business days after payment confirmation.

Please note:

  • Orders placed on weekends or public holidays will be processed on the next business day.
  • During sale periods, product launches, or peak seasons, dispatch times may be slightly delayed.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking details (where applicable).

Shipping Areas

We currently ship Australia-wide.

For international shipping enquiries, please contact our team prior to placing your order.

Delivery Timeframes

Estimated delivery timeframes are as follows:

  • Sydney Metro: 1–3 business days
  • NSW Regional: 2–5 business days
  • Interstate Metro Areas: 3–7 business days
  • Remote Areas: 5–10 business days

Please note these are estimated delivery timeframes only and may vary depending on courier delays, weather conditions, peak periods, or factors outside our control.

Shipping Costs

Shipping costs are calculated at checkout based on:

  • Delivery location
  • Order size and weight
  • Shipping method selected

From time to time, Shinmi may offer free shipping promotions which will be clearly stated on the website.

Authority to Leave

By default, orders may be left in a safe place if deemed appropriate by the courier.

If you do not wish for your parcel to be left unattended, please specify this in the order notes at checkout.

Please note Shinmi is not responsible for parcels once marked as delivered by the courier.

Incorrect Shipping Information

Customers are responsible for ensuring shipping details are entered correctly at checkout.

If an incorrect address is provided:

  • Additional shipping fees may apply for redelivery
  • Delivery delays may occur
  • Shinmi is not responsible for orders delivered to incorrectly supplied addresses

Delayed, Lost or Damaged Deliveries

If your order arrives damaged, incomplete, or has not arrived within the expected timeframe, please contact us as soon as possible at:

[Insert Contact Email]

We will work with the courier provider to investigate and resolve the issue where possible.

Please note:

  • Delivery delays caused by couriers are outside of Shinmi’s direct control
  • Claims for damaged items may require photographs of packaging and products

Order Tracking

Where tracking is available, customers will receive tracking information via email once the order has been dispatched.

Please allow up to 24 hours for tracking information to update after receiving your dispatch confirmation.

Click & Collect (Optional)

Click & Collect may be available for selected orders.

Customers will be notified when their order is ready for collection. Please do not attend collection until confirmation has been received.

Contact Us

If you have any questions regarding shipping or delivery, please contact our team:

Shin Mi (Australia) Pty. Limited
Phone: (02) 9737 0466
Email: info@shinmifood.com
Address: Building F1/7 Mainline Rd, Strathfield South, NSW 2136
ABN: 78 001 582 887